At MedBag, we are committed to ensuring your complete satisfaction with every purchase you make. If, for any reason, you are not entirely satisfied with your order, we offer a straightforward return policy to make the process as convenient as possible.
We understand that circumstances can change, and your needs may evolve. That's why we provide a 30-day window for you to initiate a return for any item you've purchased from us. If you're not satisfied with your purchase, simply contact our customer support team within 30 days of receiving your order to begin the return process.
Items must be in their original, unused condition.
All original packaging, accessories, and documentation must be included.
Returns must be initiated within 30 days of receiving your order.
Contact our customer support team at sales@medbag.com.au to request a return authorisation.
Our team will provide you with the necessary instructions for returning the item within 24 Hours.
You are responsible for shipping the item back to us in its original condition. We recommend using a trackable shipping method to ensure the safe and secure return of the product.
Once we receive the returned item and verify its condition, we will process the refund within 2 business days. The refund will be issued using the same payment method you used for the original purchase.
Certain products may be ineligible for return due to hygiene or safety reasons. Please check the product description or contact our customer support team to confirm the return eligibility of a specific item.
But these would include Lite Aire Spacer and Compact spacer as they are medical issued items. Exceptions made for manufacturing faults and errors.
If you receive a damaged or defective item, please contact us immediately. We will work with you to resolve the issue promptly and provide you with a replacement or a refund, as applicable.
We value your trust in MedBag and strive to provide the best products and customer service. If you have any questions or concerns about our return policy, please don't hesitate to reach out to our customer support team.
Thank you for choosing MedBag, Your satisfaction is always our number one priority!
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